jiliev Casino
Privacy Policy

jiliev Casino ("jiliev," "we," "us," "our") respects your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data processed by jiliev through the website located at jiliev.cam and any related mobile applications, services, or gaming platforms operated by jiliev (collectively, the "Platform").

By creating an account or using the jiliev Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the jiliev Platform.

For the purposes of the Data Privacy Act of 2012, jiliev Casino is the data controller responsible for the personal data you provide through the Platform. jiliev determines the purposes and means of processing your personal data.

jiliev's Data Protection Officer (DPO) oversees compliance with this Privacy Policy and the Data Privacy Act. If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you may contact jiliev's Data Protection Officer at:

jiliev collects and processes the following categories of personal data:

3.1 Account Registration Data

When you register for a jiliev account, we collect:

• Full name (as it appears on your government-issued ID)
• Date of birth
• Email address
• Mobile phone number
• Residential address (city, province, postal code)
• Username and encrypted password
• Account security questions and answers (if applicable)

3.2 Know Your Customer (KYC) Verification Data

To comply with PAGCOR's regulatory requirements and the Anti-Money Laundering Act (AMLA), we collect identity verification documents including:

• Government-issued photo identification (Philippine Passport, Driver's License, PhilSys ID, SSS ID, UMID, Voter's ID)
• Selfie or live photo for facial recognition verification
• Proof of payment method ownership (screenshots, bank statements)
• Source of funds documentation (where applicable for high-value transactions)

3.3 Financial Transaction Data

We record and process the following financial data:

• Deposit and withdrawal transaction amounts, dates, and times
• Payment method details (GCash mobile number, PayMaya account, bank account numbers — stored in encrypted format)
• Transaction IDs and confirmation receipts
• Bonus claims and wagering activity
• Account balance history

3.4 Gaming and Platform Usage Data

When you use the jiliev Platform, we automatically collect:

• Game play history (games played, stakes, outcomes, timestamps)
• Session duration and frequency
• Device information (device type, operating system, browser type and version)
• IP address and approximate geolocation (to verify access from the Philippines)
• Clickstream data and navigation patterns on the Platform
• Customer support interactions and chat logs

3.5 Communications Data

• Email correspondence with jiliev support
• Live chat transcripts
• Phone call recordings (where applicable and with your consent)
• Marketing preference selections

jiliev processes your personal data only for lawful, specified, and legitimate purposes. We use your personal data for the following purposes:

1. Account Management: To create, maintain, and manage your jiliev player account, including authentication, password resets, and account notifications.
2. Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR regulations, the Anti-Money Laundering Act, and the Terrorism Financing Prevention and Suppression Act.
3. Payment Processing: To process deposits, withdrawals, and related financial transactions through GCash, PayMaya, BPI, BDO, Metrobank, and other approved Philippine payment channels.
4. Service Delivery: To provide access to jiliev's casino games, sports betting, bingo, and other Platform features in Philippine Peso.
5. Customer Support: To respond to your inquiries, resolve disputes, investigate complaints, and provide technical assistance.
6. Regulatory Compliance: To comply with PAGCOR's licensing obligations, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and all other applicable Philippine regulatory authorities.
7. Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, bonus abuse, multi-accounting, and other prohibited conduct as defined in jiliev's Terms and Conditions.
8. Responsible Gaming: To monitor gameplay patterns for signs of problem gambling and to administer responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion programs.
9. Marketing Communications: To send you promotional offers, bonus notifications, and gaming news by email or SMS, where you have provided consent to receive such communications. You may withdraw this consent at any time.
10. Platform Improvement: To analyse usage patterns, improve the Platform's features and performance, develop new games and services, and conduct internal research and analytics.
11. Legal Proceedings: To establish, exercise, or defend legal claims arising from your use of the jiliev Platform.

Under the Data Privacy Act of 2012, jiliev processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to enter into and perform our contract with you — namely, the creation and management of your jiliev player account and the delivery of gaming services.
• Legal Obligation: Processing required to comply with jiliev's legal and regulatory obligations under PAGCOR licensing conditions, the AMLA, the Data Privacy Act, and other applicable Philippine laws.
• Legitimate Interests: Processing necessary for jiliev's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including for direct marketing communications. You have the right to withdraw your consent at any time without affecting the lawfulness of prior processing.
• Vital Interests: Processing necessary to protect your vital interests or those of another person, in exceptional circumstances.

jiliev does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients only where necessary and lawful:

• PAGCOR and Regulatory Authorities: We are legally required to share player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities upon lawful request or where required by our operating license conditions.
• Payment Service Providers: Financial data necessary to process your deposits and withdrawals is shared with approved Philippine payment processors, including GCash (GXI), PayMaya (Voyager Innovations), and accredited local banks (BPI, BDO, Metrobank), under strict data processing agreements.
• KYC and Identity Verification Partners: Your identity documents and biometric data may be shared with accredited KYC verification service providers engaged by jiliev to fulfill regulatory identity verification requirements. These providers are contractually bound to PAGCOR-compliant data protection standards.
• Game Software Providers: Your gameplay data (player ID, session data, game results) is shared with jiliev's licensed game providers (such as JILI, PG Soft, Pragmatic Play) to the minimum extent required to deliver and authenticate your gaming sessions.
• IT and Hosting Infrastructure Providers: Technical service providers involved in hosting, maintaining, and securing the jiliev Platform may process personal data on our behalf under strict data processing agreements.
• Legal and Professional Advisors: Personal data may be shared with jiliev's legal counsel, auditors, or other professional advisors where strictly necessary and subject to professional confidentiality obligations.
• Law Enforcement: jiliev will disclose personal data to Philippine law enforcement authorities where required by a lawful court order, subpoena, or other compulsory legal process.

jiliev implements comprehensive organizational, physical, and technical security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data transmitted between your device and jiliev's servers is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored at rest, including KYC documents, financial data, and passwords, is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to authorized jiliev personnel with a documented business need. Role-based access controls and multi-factor authentication are enforced for all staff with data access privileges.
• Audit Logging: All access to personal data systems is logged and monitored. Logs are retained for a minimum of 12 months for security audit purposes.
• Staff Training: All jiliev employees and contractors who handle personal data undergo mandatory Data Privacy Act compliance training and sign binding confidentiality agreements.
• Penetration Testing: jiliev's Platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: jiliev maintains a documented personal data breach response plan. In the event of a breach likely to result in harm to you, jiliev will notify you and the National Privacy Commission within 72 hours of discovery, as required by the Data Privacy Act.

While jiliev takes every reasonable precaution to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are encouraged to maintain strong, unique passwords for your jiliev account and to enable two-factor authentication where available.

jiliev retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to the following retention periods required by Philippine law and PAGCOR regulations:

• Account and KYC Data: Retained for a minimum of 5 years from the date of account closure, as required by PAGCOR's record-keeping obligations and the AMLA's data retention requirements.
• Financial Transaction Data: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLC and BIR requirements.
• Gaming History: Retained for a minimum of 3 years from the date of each session, for dispute resolution and regulatory audit purposes.
• Customer Support Records: Retained for 3 years from the date of the last interaction.
• Marketing Consent Records: Retained until withdrawal of consent plus 1 year, to demonstrate lawful processing.

Upon expiry of the applicable retention period, jiliev will securely destroy or anonymize your personal data using industry-standard methods such that it can no longer be attributed to you. Data that has been anonymized is no longer subject to this Privacy Policy.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliev:

1. Right to Be Informed: You have the right to be informed whether jiliev holds personal data about you and to receive the information set out in this Privacy Policy regarding how it is processed.
2. Right to Access: You have the right to request a copy of the personal data jiliev holds about you, together with information about how it is being used.
3. Right to Rectification: You have the right to request correction of any personal data that is inaccurate, incomplete, or outdated. You can update many of your details directly through your jiliev account settings.
4. Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jiliev's legal retention obligations under PAGCOR and AMLA requirements.
5. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe such interests are overridden by your rights.
6. Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
7. Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
8. Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jiliev has processed your personal data in violation of the Data Privacy Act.

jiliev uses cookies and similar tracking technologies to operate and improve the Platform, personalize your experience, and analyze traffic patterns. Cookies are small text files stored on your device by your web browser.

jiliev uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display preferences to personalize your jiliev experience.
• Analytics Cookies: Collect anonymized data about how players use the Platform to help jiliev improve performance and user experience. Data collected is aggregated and not linked to individual identities.
• Security Cookies: Help jiliev detect and prevent fraudulent activity, bot access, and unauthorized login attempts by analyzing device and behavioral patterns.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing jiliev's core Platform features, though some personalization functions may be affected.

The jiliev Platform integrates with third-party services required to deliver gaming and payment functionality. These third parties have their own privacy policies governing the data they process on jiliev's behalf. jiliev is not responsible for the privacy practices of any third-party service that is not operating under a data processing agreement with jiliev.

Third-party services integrated into jiliev include:

• Payment Processors: GCash (GXI), PayMaya (Voyager Innovations), BPI, BDO, Metrobank — for transaction processing.
• Game Software Providers: JILI Games, PG Soft, Pragmatic Play, Spadegaming — for game delivery and authentication.
• KYC Verification Partners: Accredited identity verification service providers for KYC compliance.
• Cloud Infrastructure Providers: Data hosting and content delivery services under data processing agreements compliant with Philippine data protection standards.

All third-party data processors engaged by jiliev are required to process personal data solely on jiliev's documented instructions and to implement data security measures no less protective than those described in this Privacy Policy.

The jiliev Platform is strictly intended for adults aged 21 years and above in compliance with PAGCOR's online gaming regulations. jiliev does not knowingly collect personal data from individuals under 21 years of age.

If jiliev becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the collected personal data, return any deposited funds, and notify the appropriate regulatory authority if required.

jiliev's primary data processing operations are conducted within the Philippines. Where personal data is transferred to or processed by service providers located outside the Philippines — such as international game software providers or cloud infrastructure partners — jiliev ensures that adequate safeguards are in place as required by the Data Privacy Act of 2012 and NPC regulations.

Adequate safeguards for international transfers may include:

• Binding data processing agreements that impose data protection obligations equivalent to those under Philippine law.
• Transfers to jurisdictions recognized by the NPC as providing an adequate level of data protection.
• Standard Contractual Clauses approved by the National Privacy Commission where applicable.

You may request information about the specific safeguards in place for any international transfer of your personal data by contacting jiliev's Data Protection Officer.

jiliev reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. The "Last Updated" date at the top of this Privacy Policy will be revised whenever changes are made.

For material changes that significantly affect your rights or how we use your personal data, jiliev will notify registered players by email to their registered address and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect, except where shorter notice is required by law.

Your continued use of the jiliev Platform after the effective date of any amended Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the changes, you should discontinue use of the Platform and may request account closure under Section 15 of jiliev's Terms and Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the personal data jiliev holds about you, please contact our Data Protection Officer:

If you are not satisfied with jiliev's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

Additionally, if you believe jiliev has violated its PAGCOR licensing obligations in connection with data handling, you may escalate your concern to PAGCOR's regulatory complaints channel. jiliev takes all privacy complaints seriously and will cooperate fully with any investigation by the NPC or PAGCOR.